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OpenOffice.org FAQ

Check our Frequently Asked Questions to get a quick answer to the most common inquiries.

The FAQ page features selected solutions for users' reference by the PenZoft technical support
team.
General

On which Operating Systems does OpenOffice run?

How much memory do I need?

How much disk space do I need?

What do I need to do when I want to e-mail a document to someone so that they can read it with
MSOffice?


When I send someone an OpenOffice document as an attachment, they cannot open it. Why not?

Why can't I open MSOffice password protected files?

The quick launch icon dissapeared, how can I get it back?

Basic Linux problems

I have huge fonts on login, how can I fix it?

On my Linux system, OpenOffice will not start, what's wrong?

My OpenOffice has slowed down, what's wrong?
 
On which Operating Systems does OpenOffice run?

OpenOffice.org runs on several versions of Windows, including 98, ME, 2000, and XP.
Contributed ports of OpenOffice.org exist for FreeBSD, Apple MacOSX, Irix, Linux-PPC, Linux
s390, Linux Sparc, and Solaris Intel. Porting activity is underway for Linux/Apha, HPUX, and AIX
and developer help is needed for those platforms.
 
How much memory do I need?

Generally 64-128MB is needed, but it is system and version dependent. For Windows and Linux a
minimum of 64 megabytes is recommended but 128 megabytes or more would be better. Several
people have run OpenOffice.org on 16 MB machines and even though it takes quite a while to
start, they were very quite happy with its usability.
How much disk space do I need?

For version 1.1 you will need about 215 MB for a complete installation.
 
What do I need to do when I want to e-mail a document to someone so that
they can read it with MSOffice?

You need to save your document in the correct Microsoft format. To do this use “File” => “Save
As..” and then select the correct option in the “File Type” drop down menu. However if you only
want someone to be able to read a document, then t PDF is very good for this. OpenOffice can
export documents in PDF format.
 
When I send someone an OpenOffice document as an attachment, they cannot
open it. Why not?

This may be because you sent them a file in the OpenOffice file format and Microsoft Office does
not (yet) support this format. Unfortunately most people only recognize MSOffice files as the
only way to exchange files. To save your document as MSOffice files use the OpenOffice menu
"File" => "Save As..." and, from the lower drop-down box select the version of Word or Excel
you want to save it in. Be aware that older versions of Word does not always read newer Word documents, but in general the best format to pick is Word97/2000/XP.
 
Why can't I open MSOffice password protected files?

Because the protection is a specific MS technology which is protected and may not be used
legally. There are however several tools you'll find on the web to open these files as the
password protection is not actually very good and can easily be broken without even knowing
the password!

However note that the password protection on OpenOffice.org files are stronger and really
make your files safe, but don't lose the password!

 
The quick launch icon dissapeared, how can I get it back?

Start one of the OpenOffice applications, for example, Writer then use the menu "Tools" =>
"Options" and in the dialog "OpenOffice.org" => "Memory" and tick "Load OpenOffice.org during
system startup".
 
I have huge fonts on login, how can I fix it?

This seems to be a common problem with RedHat 9. RedHat support found the solution and it has
to do with the Xfree86 DPI being set to the wrong unit ( The monitor screen size may have to be
entered in millimeters rather than inches in the display setting). Please contact RedHat support
(or any of the RedHat mailing lists) for the correct fix.
 
On my Linux system, OpenOffice will not start, what's wrong?

Only one OpenOffice process can run at a time for each user. So it's possible that you have an
OpenOffice process already running. You can check this with the shell command “ps -a | grep
office ”.

You should then either check that OpenOffice is not running in any other workspace. If it is not
then you can stop that OpenOffice process by using the command “kill <process-id-of-
openoffice> ”.

 
  My OpenOffice has slowed down, what's wrong?

In the versions before 1.0.2 there was a problem with the psfontcache file. This file would get
bigger and slow down OpenOffice.org. The solution is to delete this file, or to upgrade to a more
recent version of OpenOffice. Also the internals of OpenOffice threading made some assumptions
about the Linux threading model which turned out to be a problem with an updated version of
Linux. This should be solved with an update to the latest version of OpenOffice.


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